Please review the terms that govern your use of our services.
Last updated: July 11, 2026
These terms of service ("Terms") apply to your access and use of privatt.com and the products we offer through it (the "Service"). Please read them carefully.
If you access or use the Service, it means you agree to be bound by all of the terms below. So, before you use the Service, please read all of the terms. If you don't agree to all of the terms below, please do not use the Service. Also, if a term does not make sense to you, please let us know by e-mailing support@privatt.com.
The Service may include one or more of the following, depending on what is enabled for your account and environment:
Different products have different encryption and recovery models. Vault encryption modes, Send message encryption, and Kept receipt encryption are not the same system. The details that matter for recovery and what Privatt can process are described in "Encryption, Passwords, and Data Recovery" below and in our privacy policy.
We may modify these Terms when we add features, change pricing, or need to reflect legal or operational requirements. We indicate changes by revising the date at the top of these Terms and, where the change is material, by providing reasonable notice (for example by email to your account address or a notice in the Service) before the change takes effect, unless a shorter period is required by law or for security or fraud reasons.
If we provide a click-through or other acceptance mechanism for revised Terms, the revised Terms take effect when you accept them. Otherwise, subject to mandatory rights under applicable law (including Quebec consumer protection rules where they apply), continued use of the Service after the effective date of a change means you accept the revised Terms. If you do not agree, you must stop using the Service and may cancel any subscription as described in "Cancellations and Refunds".
For information about how we collect and use information about users of the Service, please check out our privacy policy.
From time to time, we may provide you with links to third party websites or services that we do not own or control. Your use of the Service may also include optional integrations that are developed or owned by a third party (for example Google Drive or OneDrive as a vault storage backend, or Stripe Checkout for payments). Your use of such third party applications, websites, and services is governed by that party's own terms of service or privacy policies. We encourage you to read the terms and conditions and privacy policy of any third party application, website or service that you visit or use.
Accounts are created with an email address and password. You agree to maintain the security of your password and accept all risks of unauthorized access to any data or other information you provide to the Service. You must be a legal adult to create an account.
If you discover or suspect any Service security breaches, please let us know as soon as possible.
Some features of the Service require a paid subscription. The available plans, their prices, and what they include (for example storage or product access) are described on our plans page and may change as described in "Changes to these Terms" and "Other Conditions" below. Vault plans also include a download (egress) allowance per billing period, which is subject to the fair-use terms in our Acceptable Use Policy.
Subscriptions are billed in advance on a recurring basis (for example, monthly) through our third-party payment processor, Stripe, Inc. By subscribing, you authorize us, through Stripe, to charge your chosen payment method the subscription fee plus any applicable taxes for each billing period. Prices are charged in the currency you select at checkout (Canadian or U.S. dollars), and applicable taxes (including Canadian GST and Quebec QST where required) are added at checkout.
Your subscription renews automatically at the end of each billing period at the then-current price until you cancel it. We will charge your payment method on each renewal. You are responsible for keeping your payment information accurate and up to date.
If a payment fails, we may place your account into a short grace period during which access continues, followed by read-only access (during which you can still sign in and download your files but cannot upload new ones) until a payment succeeds or the subscription ends. We may suspend or downgrade access for non-payment.
You can cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period: you keep full access until then, and you will not be charged again.
Except where a refund is required by applicable law, including Quebec's Consumer Protection Act, subscription fees are non-refundable, and we do not provide refunds or credits for partial billing periods, unused storage, or plan downgrades. If we suspend or terminate your account because you violated these Terms or our Acceptable Use Policy, you are not entitled to a refund of prepaid fees.
You can delete your account at any time. Deleting your account cancels any active subscription and permanently destroys vault contents and encrypted files (see "Encryption, Passwords, and Data Recovery" below), Send messages associated with the account, and your personal data, except for the limited billing, tax, dispute, fraud-prevention, and audit records we are legally required or permitted to retain. If you use Kept, you must complete a current Kept export of your books before account deletion can finish, so you can keep accounting records your business may still need. Our privacy policy describes what we keep and for how long.
The Vault is designed so that, in its device-held encryption modes, only you can unlock your vault. When you choose a device-held encryption mode ("Your devices only" or "Two-key vault"), your encryption key is derived from a passphrase that only you know and that we never receive or store.
This means that, for those modes, we cannot recover your passphrase, reset it, or decrypt your files for you. If you forget your passphrase, the one-time recovery key generated when you set up encryption is the only way to regain access to your vault.
If you lose both your passphrase and your recovery key, your encrypted vault data will be permanently and irreversibly inaccessible to you and to us. We will not be able to recover it, and it cannot be restored. You are solely responsible for safely storing your passphrase and recovery key and for keeping your own independent backups of any files that are important to you. To the maximum extent permitted by applicable law, Privatt Inc. is not liable for any loss of data, access, or content resulting from a lost, forgotten, or compromised passphrase or recovery key.
The "Managed by Privatt" encryption mode works differently: because we hold the key, you can regain access simply by signing in. That convenience means this mode is not zero-knowledge. We are able to process your files on our systems for limited purposes such as malware scanning and delivering downloads. You must confirm an explicit consent in account settings before enabling this mode. A plaintext-access audit trail (without file contents) is retained as described in our privacy policy.
Send messages are end-to-end encrypted in the browser regardless of your vault encryption mode. We cannot read message contents. Access depends on the link and passphrase you share with the recipient. Expired, revoked, or view-limited messages become unavailable as configured when you create them.
Kept book data and receipt attachments use Kept product storage and, for receipts, a separate Kept-managed encryption system. Receipts may be briefly processed in plaintext for validation, malware scanning, and thumbnail generation, as described in our privacy policy. Kept recovery is not governed by your vault passphrase.
Our Service may allow you and other users to post, link and otherwise make available content. You are responsible for the content that you make available to the Service, including its legality, reliability, and appropriateness. Your use of the Service must also comply with our Acceptable Use Policy, which forms part of these Terms.
You retain all of your rights to the content you post, link and otherwise make available on or through the Service.
You can remove content you posted by deleting it. Once you delete content, it is removed from our active systems according to the product rules for that feature. We retain server logs and records of your activity only for the limited periods described in our privacy policy, after which they are deleted.
You may not post, link and otherwise make available on or through the Service any of the following:
Also, you agree that you will not do any of the following in connection with the Service or other users:
We put a lot of effort into creating the Service including, the logo and all designs, text, graphics, pictures, information and other content (excluding your content). This property is owned by us or our licensors and it is protected by Canada and international copyright laws. We grant you the right to use it.
However, unless we expressly state otherwise, your rights do not include: (i) publicly performing or publicly displaying the Service; (ii) modifying or otherwise making any derivative uses of the Service or any portion thereof; (iii) using any data mining, robots or similar data gathering or extraction methods; (iv) downloading (other than page caching) of any portion of the Service or any information contained therein; (v) reverse engineering or accessing the Service in order to build a competitive product or service; or (vi) using the Service other than for its intended purposes. If you do any of this stuff, we may terminate your use of the Service.
You may create a hyperlink to the Service. But, you may not use, frame or utilize framing techniques to enclose any of our trademarks, logos or other proprietary information without our express written consent.
Privatt Inc. makes no claim or representation regarding, and accepts no responsibility for third party websites accessible by hyperlink from the Service or websites linking to the Service. When you leave the Service, you should be aware that these Terms and our policies no longer govern.
If there is any content on the Service from you and others, we don't review, verify or authenticate it, and it may include inaccuracies or false information. We make no representations, warranties, or guarantees relating to the quality, suitability, truth, accuracy or completeness of any content contained in the Service. You acknowledge sole responsibility for and assume all risk arising from your use of or reliance on any content.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE AND ANY OTHER SERVICE AND CONTENT INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SERVICE ARE PROVIDED ON AN AS IS OR AS AVAILABLE BASIS WITHOUT ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND. WE DISCLAIM WARRANTIES AND REPRESENTATIONS (EXPRESS OR IMPLIED, ORAL OR WRITTEN) WITH RESPECT TO THE SERVICE AND CONTENT, WHETHER ALLEGED TO ARISE BY OPERATION OF LAW, BY REASON OF CUSTOM OR USAGE IN THE TRADE, BY COURSE OF DEALING OR OTHERWISE. NOTHING IN THESE TERMS EXCLUDES OR LIMITS WARRANTIES OR REMEDIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW, INCLUDING MANDATORY RIGHTS UNDER QUEBEC'S CONSUMER PROTECTION ACT WHERE THEY APPLY.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PRIVATT INC. WILL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY SPECIAL, INDIRECT, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH THE SERVICE OR CONTENT MADE AVAILABLE THROUGH THE SERVICE, REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SUBJECT TO THE SAME LIMITS, OUR TOTAL LIABILITY FOR ALL CAUSES OF ACTION AND UNDER ALL THEORIES OF LIABILITY WILL BE LIMITED TO THE AMOUNT YOU PAID TO PRIVATT INC. FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE CLAIM. THIS SECTION DOES NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.
You agree to defend, indemnify and hold us harmless from and against any and all costs, damages, liabilities, and expenses (including attorneys' fees, costs, penalties, interest and disbursements) we incur in relation to, arising from, or for the purpose of avoiding, any claim or demand from a third party relating to your use of the Service or the use of the Service by any person using your account, including any claim that your use of the Service violates any applicable law or regulation, or the rights of any third party, and/or your violation of these Terms.
We take intellectual property rights seriously. In accordance with the Canadian Copyright Act and other applicable laws, we have adopted a policy of terminating, in appropriate circumstances and, at our sole discretion, access to the service for users who are deemed to be repeat infringers. See our copyright policy.
The validity of these Terms and the rights, obligations, and relations of the parties under these Terms will be construed and determined under and in accordance with the laws of Province of Quebec and Canada, without regard to conflicts of law principles.
You agree that the courts of the Province of Quebec, sitting in the judicial district of Montreal, have jurisdiction over disputes relating to these Terms or your use of the Service, subject to any mandatory rules of jurisdiction that protect consumers under applicable law. To the extent permitted by applicable law, you and Privatt Inc. agree not to commence a class action, class arbitration, or other representative action against each other. If a court finds that waiver unenforceable for a particular claim, that claim may proceed on a representative basis only as required by law, and the remainder of these Terms continues to apply.
If you breach any of these Terms, we have the right to suspend or disable your access to or use of the Service.
These Terms constitute the entire agreement between you and Privatt Inc. regarding the use of the Service, superseding any prior agreements between you and Privatt Inc. relating to your use of the Service.
Please let us know what you think of the Service, these Terms and, in general, Privatt Inc. When you provide us with any feedback, comments or suggestions about the Service, these Terms and, in general, Privatt Inc., you irrevocably assign to us all of your right, title and interest in and to your feedback, comments and suggestions.
Questions or comments about the Service may be directed to us at the email address support@privatt.com.
If anything in these terms is unclear, we are happy to help. Reach out to our team.
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